Thank you for choosing Moroccan Pottery Ceramic.

If for any reason you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms apply to all products you purchase from us.

Interpretation and Definitions

Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions
For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MOROCCAN POTTERY CERAMIC, Quartier Issil, 524 Marrakech.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by you to purchase Goods from us.
  • Service refers to the Website.
  • Website refers to Moroccan Pottery Ceramic, accessible from https://www.moroccanpotteryceramic.com/.
  • You mean the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your Order within 30 days without giving any reason for doing so.

The deadline for canceling an Order is 30 days from the date you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days.
  • Customers must notify us of any issues or defects with their order within 48 hours of receiving the product. Failure to do so may result in the inability to process returns or refunds for damaged or defective items.
  • The Goods are in their original packaging.

The following Goods cannot be returned:

  • The supply of Goods made to your specifications or clearly personalized.
  • The supply of Goods which, by their nature, cannot be returned, deteriorate rapidly, or where the date of expiry has passed.
  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The quantity of the Goods is greater than 5 pieces.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to us. You should send the Goods to the following address:

MOROCCAN POTTERY CERAMIC
Quartier Issil, 524
Marrakech, 40000
Morocco

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: